Legal notice

MEXFY – FREQUENTLY ASKED QUESTIONS (FAQ)
Orders

Q: Can I cancel my order?
A: Orders can only be canceled within 12 hours of purchase. After this period, the order is already being processed and cannot be canceled.

Q: I entered the wrong address. What should I do?
A: Contact us immediately at support@mexfy.com. If your order has already been processed or shipped, we are not responsible for incorrect address information.

Shipping

Q: How long does shipping take?
A: Orders are typically delivered within 7–20 business days. Processing time may take 2–5 business days, making the total delivery time approximately 9–25 business days.

Q: Why is my order taking longer than expected?
A: Delays may occur due to high demand, shipping carrier issues, or customs processing. These factors are outside our control.

Q: Do you ship outside the United States?
A: No, we currently ship only within the United States.

Tracking

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email.

Q: Why is my tracking not updating?
A: Tracking information may take 3–7 business days to update after shipment. This is normal due to carrier processing times.

Returns & Refunds

Q: Can I return my product?
A: Returns are only accepted in specific cases such as damaged, defective, or incorrect items.

Q: Can I get a refund?
A: Refunds are issued if:

The item is damaged
The item is defective
You received the wrong item

Q: Do you offer refunds for delays?
A: No. As long as the order is within the stated delivery timeframe, delays do not qualify for refunds.

Products & Sizing

Q: How do I choose the right size?
A: Please refer to the size chart available on each product page before placing your order.

Q: Will the product look exactly like the photos?
A: We strive for accuracy, but slight variations in color or fit may occur due to lighting and manufacturing differences.

Support

Q: How can I contact support?
A: You can contact us at support@mexfy.com. Our response time is 24–48 business hours.

Q: What should I include in my message?
A: Please include your:

Full name
Order number
Description of the issue
Disputes

Q: What should I do before opening a dispute?
A: Please contact us first so we can resolve your issue.

Opening unnecessary disputes through payment providers like PayPal or Stripe may delay the resolution process.